Paul is one of the founding directors (with Malcolm Gardner and Deven Ghelani) of the Welfare Reform Club which, since March 2012, has been promoting the role of local authorities in the welfare reform programme and supporting them to deliver welfare effectively. Paul has worked with local authorities on Universal Credit pilots, the relationship between Universal Credit and council tax reduction schemes, and the quality assurance of welfare reform programmes.
Since 1996, Malcolm worked as a manager within local authority Revenues and Benefits departments and then as a business consultant. Malcolm is known for his pioneering work such as the early use of performance management and has successfully transformed several Revenues and Benefit teams into smarter services offering real value for money.
Deven has been working on Universal Credit since its inception and now focuses on turning Policy into Practice Deven has developed the Universal Credit Calculator that models both the current and future benefit system and has been used by central government and local authorities to model the impacts of welfare reform and explain the changes to residents.
Following her years within local authorities Zoe worked as a Senior Consultant for the Association of District Councils Information Systems (ADCIS). She has published a variety of reports and books on local authority business including “Common Housing Registers: An IT Guide” (published by the Institute of Housing) “Local Authority Remote Site Surveillance” (published by the LGA) and “The CCTV Directory” (published by the LGA), She was also editor of the LGA publication “The Fraud Book”.
Peter Carter is a business development strategist who has worked in the areas of Business Process Improvement, Case Management, Information management, and Vendor Management. Peter has delivered solutions to many industry sectors from the Nuclear Industry to Aerospace to Local and Central Government to Financial Services to Health Care and so on. For over 25 years he has listened on a daily basis to the issues of business processes and delivered improvements from practical working to new appropriate technologies.
Liz has worked in Revenues and Benefits since joining Reading Borough Council in 1990 as a team leader in Benefits. Since then Liz has become an expert in all-things relating to Housing and Council Tax Benefit and Local Council Tax Reduction Schemes. While geographically small Reading is a densely populated area having simultaneously both high levels of employment opportunities and high levels of unemployment. It is a diverse place to live with many contradictions.