Our advocacy service is tailored for organisations who deal with complaints and appeals. We act as appeals officers for a number of local authorities and we have been commissioned to act on the behalf of the tenants of a Housing Association. In addition we have represented claimants appealing the decision of the Department for Work and Pensions (successfully every time) and for clients of domestic violence groups at Valuation Tribunals.
Our success rate is second to none because we are committed to resolution before legal action. Of more than five hundred housing benefit appeals that we have been involved less than ten percent have ended up before a tribunal where we have lost only three cases.